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Haywood County Health & Human Services




Position: Human Services Coordinator - II (Meals on Wheels Program)

Position No: 187-16-102

Pay Grade: 67

Salary: $35,382.35 - $40,500.00

Apply by: Open Until Filled

State Applications (NC PD-107) are available at the following locations: www.haywoodnc.net, Haywood County NC Career Center, Haywood County Human Resource Department located on the 5th floor of the Historic Courthouse, and Haywood County Health & Human Services Agency. Interested applicants should submit a completed NC PD-107 (State Application) to:

Haywood County Health & Human Services

Attention Kathi Greene, Personnel

157 Paragon Parkway, Suite 300

Clyde, NC 28721

This e-mail address is being protected from spambots. You need JavaScript enabled to view it



Haywood County NC Career Center

Attention Kathi Greene, HHSA

1170 N. Main Street

Waynesville, NC  28786

Resumes may be attached but must accompany completed application.

“See resume” on application is not acceptable.

Primary Purpose of Organizational Unit: The Meals on Wheels program is part of the Adult & Aging Services. Meals on Wheels provides one hot, nutritional meal to homebound, elderly and/or disabled adults daily. Meals are delivered by volunteers who donate their time to provide both socialization and nutritional/ health support services

Primary Purpose of the Position: This position would provide administrative oversight for the day-to-day functions and operations of the program and would also function as the community liaison focusing on outreach. Examples of duties would include:

  • Conduct initial intake and assessment through home visits and face-to-face contact with potential clients that are not receiving additional services through the Adult and Aging Program areas

  • Provide ongoing case management & reassessment of individuals requesting home-delivered meals which include semi-annual home visits.

  • Determine client eligibility for funding (HCCBG, sliding scale, contributor contributions, private pay, scholarships)

  • Monitors program expenditures such as county funding, donation/contributor funding and HCCBG funding, and provides budget information to the agency Social Work Services Director.

  • Responsible for billing and collection of consumer contributions to the program.

  • Organizes fund raising events for the Meals on Wheels program

  • Assists with grant-writing or preparing documentation for various grants and/or related fiscal activities

  • Ensure all delivery routes are covered daily and coordinate volunteer substitutions when necessary

  • Ongoing recruitment, training, retention, and communication with volunteers

  • Coordinates, plans, monitors and evaluates overall program effectiveness and modifies program activities as needed to meet the needs of the clients.

  • Provides supervision and leadership to paraprofessional staff currently consisting of one (1) Food Services Supervisor III.

  • Oversees all program reports and documentation, including, but not limited to, route sheets, menu analysis, purchasing supplies, and oversight of care and maintenance of two (2) vehicles

  • Responsible for arranging volunteer appreciation activities at least one to two times per year.

  • Coordinates community involvement through outreach to a variety of organizations for program support and volunteers such as; civic, church and volunteer groups.

  • Promotes program and foster the development of community resources and partnerships through direct outreach, speaking events, and fund raising.

  • Work closely with other senior feeding centers within the county.

  • Serve as a contact for referrals from the medical field for clients in need of service, both short term and long term

  • May serve on various committees to represent the Meals on Wheels program and/or Health and Human Services Agency in a public relations capacity.

  • Actively market the Meals on Wheels Program through the website, newspaper articles/advertisement, etc., in coordination with Agency Public Relations person.

Knowledge, Skills and Abilities: Considerable knowledge of social work principles, techniques, and practices and their application to individual casework, group work, and community problems. Knowledge of the psychosocial, socioeconomic and behavioral problems and their treatment. Knowledge of governmental and private organizations and community resources. Knowledge of laws, regulations, and policies which govern the program. General knowledge of medical terminology, disease processes and their treatment is required in certain programs or settings. Skill in establishing rapport with a client and applying techniques of assessing psychosocial, behavioral, and psychological aspects of client's problem. Ability to establish and maintain effective working relationships with administrative superiors, members of case load and their families, and with civic, medical, social, and religious organizations. Ability to train or instruct lower-level social workers, students, or interns. Ability to express ideas clearly and concisely and to plan and execute work.

Minimum Training and Experience Requirements: Bachelor's degree in a human services field such as social work, counseling, psychology, special education, deaf education, rehabilitation counseling or marriage and family therapy from an appropriately accredited institution and one year of experience in social work, counseling, preferably with the client population; or bachelor's degree from an appropriately accredited institution and three years of experience in counseling or a related human services field providing experience in the techniques of casework, group work, or community organization; or an equivalent combination of education and experience.

Candidates with supervisory experience strongly preferred.

Additional Requirements: Applicants must submit official college transcripts (if applicable). Applicants must have NC Driver’s License and access to a vehicle. The applicant must have a clean driving record with no more than three (3) points showing on current DMV record.

Completion of Application: Applicants will be given credit only for information provided in response to the announcement and included on the completed application. Applicants should request a continuation sheet to record additional work experience on the application. Applications should include at least ten (10) years of work experience on the application (if applicable). No additional information will be solicited or considered by this office; therefore individuals who submit incomplete applications may not receive full credit for their education, training and experience. Applicants will not automatically be given credit based on their position or title.

The successful candidate will be subject to a criminal background check.


Haywood County is an equal opportunity provider and employer.